Question 1

What is memStock?

Accepted Answer

It's a service that enriches communication within your family. You can organize conversations and memories by topic and keep them as a record.

Question 2

Is there a fee to use memStock?

Accepted Answer

All core features are available completely free of charge.

Question 3

What are the recommended requirements for memStock?

Accepted Answer

We recommend using iOS 17 or later. Support for Android and the web is planned for the future.

Question 4

I registered my email address. Is verification required?

Accepted Answer

Yes. A 6-digit verification code is sent to the email address you registered. Enter this code to complete verification.

Question 5

I requested a verification email but it hasn't arrived.

Accepted Answer

Please check the following. Check your spam folder Make sure the email we sent hasn't been filtered into your spam folder. Allow emails from memStock If you use domain or address filtering, please change your settings to allow emails from "memstock.com". Check that the destination email address is c…

Question 6

I want to change my email address.

Accepted Answer

You can change it from the settings button at the top right of the Talk list, under [Change email address]. Change email address

Question 7

Can I transfer my information when I change devices?

Accepted Answer

Yes, you can. After switching devices, just log in with the same email address and all of your information will be available as before.

Question 8

What's the difference between Admin, Family user, and Guest?

Accepted Answer

Admin Has management permissions such as configuring the family group. Can invite and remove Family users and Guests. Typically a parent. Family user A user who is allowed to talk in the Talk Rooms of the group they were invited to. Typically a child. Guest Can access only specific Talk Rooms within…

Question 9

I want to invite my family.

Accepted Answer

You can invite from the settings button at the top right of the Talk list, via [Family settings - Member list] > [Invite family]. If the family member you want to invite isn't shown, add them from [Add member] under [Family members]. Invitation methods include sharing a QR code or URL.

Question 10

I want to invite grandparents or relatives.

Accepted Answer

You can invite them from I want to invite my family. By selecting "Guest" on the permission selection screen, you can invite them as a member who can access only the Talk Rooms you choose.

Question 11

How many people can join a family group?

Accepted Answer

There is currently no limit on the number of people you can invite.

Question 12

I invited someone by mistake and want to cancel it.

Accepted Answer

Family members who have already created an account cannot be removed, but before they create an account you can remove them by tapping [Family settings - Member list] > [the relevant family member] and using the delete button at the bottom.

Question 13

I want to delete a message.

Accepted Answer

Press and hold the message you want to delete and a delete button will appear. Please note that deleted messages cannot be restored.

Question 14

I'm not receiving push notifications.

Accepted Answer

From your device's Settings app, please check that notifications from "memStock" are not turned off. notification1-2.png You can also toggle notifications on or off from each Talk Room's settings. notification2-2.png Please also check the notification settings of each Talk Room (I want to stop recei…

Question 15

I want to stop receiving push notifications.

Accepted Answer

From the Talk Room list, select the Talk Room you want to stop notifications for. Tap the menu icon at the top right and tap the push notification toggle to turn notifications on or off.

Question 16

Where can I switch family groups?

Accepted Answer

Tap the family group name at the top left of the Talk Room list to see a list of the family groups you belong to. Tap any family group to switch to it.

Question 17

Can I change my name for each family group?

Accepted Answer

Yes, you can. Select the family group whose name you want to change (Where can I switch family groups?). From the settings at the top right of the Talk Room list, tap [Family settings - Account], change your name, and tap the Update button.

Question 18

Can I delete a family group?

Accepted Answer

Yes, you can. With an Admin account, from the settings at the top right of the Talk Room list, tap [Family settings - Edit family group], then tap the delete button at the top right to go to the deletion screen. Review the description and, if there are no issues, complete email verification. Frame15…

Question 19

What kind of information do you collect?

Accepted Answer

User personal information is collected only to the extent necessary to provide the service. For details, please see our Privacy Policy.

Question 20

Can I disable cookies?

Accepted Answer

Yes, you can. For details, please refer to our External Transmission Policy.

Question 21

Who can access the data?

Accepted Answer

In the following cases, specific authorized personnel may access it. When specific authorized personnel handle customer support, service operation and improvement, or the investigation of security issues Vendors that provide secure infrastructure for storing data, or service providers that perform a…

Question 22

How do I sign out of memStock?

Accepted Answer

You can sign out by deleting the app. By downloading it again and verifying with the email address you used, you can sign in to the same account.

Question 23

How can I delete my memStock account?

Accepted Answer

Tap the [Delete account] button at the very bottom of the settings at the top right of the Talk Room list, review the notes, and complete email verification. Frame16.png After that, you'll be taken to a keyword entry screen, so follow the instructions to delete your account if there are no issues. I…

Question 24

Download

Accepted Answer

Download the memStock app from the App Store. Currently the app is available for iPhone only; Android and web versions are planned for the future.

Question 25

Create an account

Accepted Answer

Tap the [Get started] button on the app's top screen. If you received an invitation QR code from your family, tap the [I have an invitation] button. use1-2.png Enter your email address and tap [Send verification code], and an email with a 6-digit code will arrive. Enter the 6-digit code on the memSt…

Question 26

If you were invited

Accepted Answer

Open the invitation URL in the invitation message, or scan the invitation QR code, to proceed to the email verification screen. The email verification steps are the same as in Create an account. After email verification, you create an account in Step 1 and join the family group in Step 2. If you've…

Question 27

Create a family group

Accepted Answer

Create a group for the family you communicate with. You can add groups later, so start with the family you live with. Family group name Your family's name. Use your family surname or an easy-to-understand name that represents your family. Icon Choose freely from the emoji list. Your name in the grou…

Question 28

Create a Talk Room

Accepted Answer

Here you create your initial Talk Rooms. Select from the Talk Rooms prepared in advance. You can add Talk Rooms later as well. memStock's Talk Rooms let you separate conversations by topic, so messages don't get lost in the flow. Select the "Living Room" for family chit-chat, plus at least one more…

Question 29

Add members

Accepted Answer

Finally, add your family members. You can also add family members after finishing the initial setup (Add family members). To add them later, skip this and your initial setup is complete. Once you've invited your family members, the initial setup is done! Let's start using it right away!

Question 30

Add family members

Accepted Answer

Add members to your family group. Only Admin users can add family members. Family users and Guests should ask an Admin user to add them. You can add them after creating Talk Rooms during initial setup, or from [Family settings - Member list] > [Add member] on the settings screen. Frame8.png Name The…

Question 31

Invite your family

Accepted Answer

Invite the members you added. You can invite them from [Family settings - Member list] > [Invite family] on the settings screen. Frame6.png Choose the member you want to invite from the invitation screen, or if there are no members, add one using the [Invite a family member not on the list] button.…

Question 32

Create a Talk Room

Accepted Answer

Tap the [+] at the top right of the Talk Room list screen to create a new one. memStock lets you separate topics by Talk Room, so use an easy-to-understand name like "Travel," "Wedding," or "Shopping." The description is optional, but it's used to tell members who join later what the room is about.…

Question 33

Using a Talk Room

Accepted Answer

You can send messages from the text box at the bottom of the screen. Tap the face icon below each message to show a list of stamps. Send a stamp to react to a message. Frame10.png Also, tapping a message opens the thread view. When you want to dig deeper into a topic, try using threads. Frame11.png

Question 34

Add more family groups

Accepted Answer

You can create separate family groups for grandparents who live apart, siblings' families, relatives, and more. Family groups you add appear in the family group list. Groups you join after being invited by another family are also added to the list. Tap the family group name at the top left of the Ta…

Question 35

Profile

Accepted Answer

You can edit your profile from [Settings] > [Account settings - Profile]. Tap the photo icon and select a photo to set the profile photo shown in Talk Rooms and elsewhere. For basic information, tap each item, make changes, and tap the Update button to save. Frame13.png

Question 36

Change email address

Accepted Answer

You can change your email address from [Settings] > [Account settings - Change email address]. Enter your new email address and tap [Send verification code], and a 6-digit verification code will be sent to the new address. Enter the verification code on the next screen to complete the change. Frame1…

Question 37

Push notifications

Accepted Answer

You can toggle notifications on and off for each Talk Room. Go to the Talk settings screen from the menu at the top right of a Talk Room, and toggle [Notifications - Push notifications] to switch them on or off. Frame14.png

Question 38

Where can I use the calendar feature?

Accepted Answer

You can use it from the "Calendar" tab next to the Talk tab in the app. You can also use it from Settings > Calendar "Show" within each Talk Room. The calendar feature is currently available on iOS only. Calendar notifications are sent to the Android version, but the calendar feature itself is not y…

Question 39

If I edit a recurring event, do all occurrences change together?

Accepted Answer

No. You can choose the scope of the change when editing. This event only — Changes just the selected occurrence (others are unaffected) This and following — Applies to the selected date and later occurrences All — Applies to all occurrences, including past and future Deletion supports the same three…

Question 40

Can I change my attendance (RSVP) for an event later?

Accepted Answer

Yes, you can change it anytime. On the event details screen, simply reselect "Going," "Not going," or "Undecided." Note that for events you've switched to "Not going," the reminder settings button is no longer shown.

Question 41

I'm not receiving event reminder notifications.

Accepted Answer

Reminders are set individually per participant, and events without a setting won't notify you. Open "Reminders" in the event details and check that your own setting is enabled.

Question 42

Sometimes the other person doesn't get notified even when I mention them (@username).

Accepted Answer

Mention notifications require the recipient's notification settings to be enabled. The target user must also be a participant of that Talk (or thread).

Question 43

Why is an event automatically posted to the Talk Room when I create it?

Accepted Answer

When you create a calendar event, a dedicated thread is automatically created in the linked Talk Room so family members can discuss the event. Updates and deletions of the event are also posted to the same thread as messages. For recurring events, a separate thread is created for each event and each…

Question 44

Create an event

Accepted Answer

Open the "Calendar" tab at the bottom of the app, or choose "Calendar" > Show from a Talk Room's settings to go to the calendar screen. Tap the "+" button at the bottom right, or tap the date you want to add an event to. Set the title, start/end date and time, and the target Talk Room. Set participa…

Question 45

Create a recurring event, such as a regular lesson

Accepted Answer

On the event creation screen, tap the "Repeat" item and select a frequency. Daily / Weekly / Monthly / Yearly You can also specify an end date (repeat until a certain date) or a number of occurrences. Even for events created as recurring, you can change a specific day or all occurrences from a speci…

Question 46

Editing a recurring event (how to choose "This event only," "This and following," "All")

Accepted Answer

When you edit a recurring event, a screen appears for choosing the scope to apply the change. Choose based on your situation. This event only — When you want to change the time or content for just that day (e.g., move only this week's meeting 30 minutes later). It's recorded as an exception event, a…

Question 47

Invite family members to an event

Accepted Answer

Tap "Participants" on the event creation/editing screen. Select the family members you want to invite and save. Invited people can choose "Going," "Not going," or "Undecided" on the event details screen, and can change it later. Note that members who are not in the Talk Room won't see the invited ev…

Question 48

Set an event reminder

Accepted Answer

Open "Reminders" on the event details screen and set how many minutes/hours before the start to be notified. Reminders are saved individually per participant, so each family member can set the timing that's easiest for them. Note that for events you've switched to "Not going," the reminder settings…

Question 49

Use mentions (@username) to get someone's attention in Talk

Accepted Answer

Type "@" while composing a message to show a list of user candidates. Choose the person from the candidates and send the message. The mentioned person receives a notification. You can mention in the same way in photo comments and event comments.

Question 50

Change a Talk Room's color on the calendar

Accepted Answer

Press the filter button at the top right of the "Calendar" tab to show the Talk Room list. Press the colored ○ button between the Talk Room name and icon to choose a color. This color becomes that Talk Room's color shown on the calendar.

Question 51

memStock Official Release

Accepted Answer

We've officially released memStock, now with a new calendar feature. The Android version is also now available. Read the press release here → https://prtimes.jp/main/html/rd/p/000000003.000171621.html

Question 52

I want to change a Talk Room's name.

Accepted Answer

You can change it from the Talk Room's settings screen. Change the name, icon, and Talk Room description, then press the Save button to complete the change. rename.png

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