FAQ

It's a service that enriches communication within your family.

You can organize conversations and memories by topic and keep them as a record.

All core features are available completely free of charge.

We recommend using iOS 17 or later.

Support for Android and the web is planned for the future.

Yes. A 6-digit verification code is sent to the email address you registered. Enter this code to complete verification.

Please check the following.

• Check your spam folder Make sure the email we sent hasn't been filtered into your spam folder.
• Allow emails from memStock If you use domain or address filtering, please change your settings to allow emails from "memstock.com".
• Check that the destination email address is correct If it's incorrect, please set it again.

You can change it from the settings button at the top right of the Talk list, under [Change email address]. Change email address

Yes, you can. After switching devices, just log in with the same email address and all of your information will be available as before.

• Admin Has management permissions such as configuring the family group. Can invite and remove Family users and Guests. Typically a parent.
• Family user A user who is allowed to talk in the Talk Rooms of the group they were invited to. Typically a child.
• Guest Can access only specific Talk Rooms within the group they were invited to. Typically grandparents or relatives.

You can invite from the settings button at the top right of the Talk list, via [Family settings - Member list] > [Invite family]. If the family member you want to invite isn't shown, add them from [Add member] under [Family members]. Invitation methods include sharing a QR code or URL.

You can invite them from I want to invite my family. By selecting "Guest" on the permission selection screen, you can invite them as a member who can access only the Talk Rooms you choose.

There is currently no limit on the number of people you can invite.

Family members who have already created an account cannot be removed, but before they create an account you can remove them by tapping [Family settings - Member list] > [the relevant family member] and using the delete button at the bottom.

Press and hold the message you want to delete and a delete button will appear. Please note that deleted messages cannot be restored.

• From your device's Settings app, please check that notifications from "memStock" are not turned off.

You can also toggle notifications on or off from each Talk Room's settings.

• Please also check the notification settings of each Talk Room (I want to stop receiving push notifications).

From the Talk Room list, select the Talk Room you want to stop notifications for. Tap the menu icon at the top right and tap the push notification toggle to turn notifications on or off.

Tap the family group name at the top left of the Talk Room list to see a list of the family groups you belong to. Tap any family group to switch to it.

Yes, you can.

Select the family group whose name you want to change (Where can I switch family groups?). From the settings at the top right of the Talk Room list, tap [Family settings - Account], change your name, and tap the Update button.

Yes, you can.

With an Admin account, from the settings at the top right of the Talk Room list, tap [Family settings - Edit family group], then tap the delete button at the top right to go to the deletion screen. Review the description and, if there are no issues, complete email verification.

After email verification, you'll be taken to a keyword entry screen, so follow the instructions to delete the group if there are no issues.

Note that as the group Admin, you can delete the group even if other members are present. When deleting, please notify and confirm with the other members in advance.

User personal information is collected only to the extent necessary to provide the service. For details, please see our Privacy Policy.

Yes, you can. For details, please refer to our External Transmission Policy.

In the following cases, specific authorized personnel may access it.

• When specific authorized personnel handle customer support, service operation and improvement, or the investigation of security issues
• Vendors that provide secure infrastructure for storing data, or service providers that perform access analysis, etc.
• When we receive a legally based request from the police or government authorities

You can sign out by deleting the app. By downloading it again and verifying with the email address you used, you can sign in to the same account.

Tap the [Delete account] button at the very bottom of the settings at the top right of the Talk Room list, review the notes, and complete email verification.

After that, you'll be taken to a keyword entry screen, so follow the instructions to delete your account if there are no issues.

However, if other members belong to your family group and you are the only Admin, you cannot delete your account. In that case, change another family member to Admin first, then delete your account again.

You can use it from the "Calendar" tab next to the Talk tab in the app.

You can also use it from Settings > Calendar "Show" within each Talk Room.

The calendar feature is currently available on iOS only. Calendar notifications are sent to the Android version, but the calendar feature itself is not yet available there.

No. You can choose the scope of the change when editing.

• This event only — Changes just the selected occurrence (others are unaffected)
• This and following — Applies to the selected date and later occurrences
• All — Applies to all occurrences, including past and future

Deletion supports the same three scopes. Please be careful with the scope selection when editing so you don't unintentionally rewrite past events.

Yes, you can change it anytime.

On the event details screen, simply reselect "Going," "Not going," or "Undecided." Note that for events you've switched to "Not going," the reminder settings button is no longer shown.

Reminders are set individually per participant, and events without a setting won't notify you. Open "Reminders" in the event details and check that your own setting is enabled.

Mention notifications require the recipient's notification settings to be enabled. The target user must also be a participant of that Talk (or thread).

When you create a calendar event, a dedicated thread is automatically created in the linked Talk Room so family members can discuss the event.

Updates and deletions of the event are also posted to the same thread as messages. For recurring events, a separate thread is created for each event and each occurrence, so there's no worry about a specific day's discussion getting mixed in with another day's.

You can change it from the Talk Room's settings screen. Change the name, icon, and Talk Room description, then press the Save button to complete the change.